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Patient Portal
FollowMyHealth | Connect with Hendrick Health services
For questions regarding FollowMyHealth, call 1-888-670-9775 or email support@followmyhealth.com.
Athenahealth | Connect with your Hendrick Clinic provider
For questions regarding Athenahealth,
click here.
(The link will open in a new browser window.)
About FollowMyHealth
FollowMyHealth at Hendrick is an online tool that gives you access to your personal health records from any computer, smartphone or tablet:
FollowMyHealth at Hendrick helps our patients make more informed decisions through a secure, easy-to-use online portal. Patients can make more informed health decisions, set up proxy accounts for children and dependent adults, and receive email care reminders.
*FollowMyHealth is not a complete medical record.
Getting Started
Connect via the mobile app
- Download the FollowMyHealth app from the App Store or Google Play.
- Once the app has downloaded, log in to your FollowMyHealth account or click Sign Up.
- Request connection with Hendrick Health.
- Search by the main Hendrick Health zip code, 79601 or search for Hendrick Health under “Hospital."
Connect via the web
- Go to hendrickhealth.org/followmyhealth.
- Access the FollowMyHealth login page.
- Then, choose “I need an account,” and follow the prompts to create your FollowMyHealth account.
- Once you have created an account, request connection with Hendrick Health.
- Search by the main Hendrick Health zip code, 79601 or search for Hendrick Health under “Hospital."
Questions?
We're here to help! For technical support:
- Call 1-888-670-9775, Monday – Friday from 7 a.m. – 7 p.m.
- Email: support@followmyhealth.com
- Visit: www.support.followmyhealth.com for quick help guides and user tutorials. *Some features found here are not currently compatible with our system.
For questions regarding connection to FollowMyHealth®, call 325-670-2915.
Frequently Asked Questions
What do I do if my connection request is rejected?
First verify that you have all required fields filled out accurately. Then
check to see if you have included your Social Security Number. If edits
are made to fit the requirements, please resubmit the connection request.
If the required fields are already accurate, please contact patient relations
at (325) 670-2915.
Will FollowMyHealth show me my lab results?
Yes. Lab results will show up in your patient portal with a connection
to Hendrick Health for lab work done at one of our testing facilities.
Is there a fee to use FollowMyHealth?
No. FollowMyHealth at Hendrick is offered free of charge to all Hendrick patients.
Will I be able to set up an account for my children?
Individual accounts are not available to minor patients under the age of
18 years. To view a minor patient’s (newborn – 13 years of
age) record, please set up a proxy account.
Minors age 14-17 are not eligible for a FollowMyHealth® account but can obtain a copy of their medical record from:
Hendrick Service Center:
Health Information Management
4310 Buffalo Gap Road
Abilene, Texas 79606
Phone: (325) 670-2407
Fax: (325) 670-6538
Monday – Friday 8 a.m. – 4:30 p.m.
Closed holidays
How do I set up Proxy Access?
Proxy access allows parents, legal guardians or caregivers to access a
patient’s health information on the patient portal in FollowMyHealth®. Proxy access is an available option for adult patients (18 years and
older) and minor patients (newborn – 13 years of age). Proxy access
can be granted by the patient or their legal representative by completing
the appropriate
Minor or
Adult proxy form for review and return to:
Hendrick Medical Center:
Health Information Management
1900 Pine Street
Abilene, Texas 79601
Phone: (325) 670-2407
Fax: (325) 670-6538
Monday – Friday 8 a.m. – 4:30 p.m.
Closed holidays
You will be contacted if additional documentation is needed for verification. Once verified, you will receive an e-mail to connect to the account requested.
Download the Minor Proxy form.
Download the Adult Proxy form.
Can I share my FollowMyHealth® portal information with someone else?
Yes, FollowMyHealth® does allow you to share your patient portal health
information with another adult who has a FollowMyHealth® account from
within your profile.
This connection can be terminated at any time from within either account
or by visiting HendrickHealth Information Management and providing a request
to terminate connection. Notification of termination will be sent to both
account portals for confirmation of termination.
I entered information into my patient portal; will my provider see it?
No, FollowMyHealth® shares information from your record to the portal.
Information you enter will be for your tracking and documentation only.
How do I set up a 4-digit passcode for logging into the app?
Within your account settings, go to the Security section of your account
and select the option to create a passcode.