Hendrick Hospice Care named as prestigious 2022 Hospice Honors Elite recipient

Hendrick Hospice Care has been named a 2022 Hospice Honors Elite recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys, and advanced analytics. This prestigious annual review recognizes agencies that continuously provide the highest level of quality care as measured from the caregiver’s point of view. It acknowledges the highest performing agencies by analyzing the performance of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey satisfaction measures.

“We are honored and excited to be recognized by HealthcareFirst. This award validates the exemplary care and compassion extended to our community by our dedicated professional hospice team,” said Karen Tucek, director for Hendrick Hospice Care. “Every member places the highest emphasis on listening, anticipating and educating our patients and families. Hendrick Hospice Care would like to especially thank the community we serve for this recognition.”

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2020 through September 2021. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirstNational Performance Score on 20 of the evaluated questions. HEALTHCAREfirstholds a special recognition, Hospice Honors Elite, to honor hospices scoring above the HEALTHCAREfirstNational Performance Score on all 24 of the evaluated questions.

“Hospice Honors Elite recipients are industry leaders in providing quality care and constantly seeking ways to improve,” said Ronda Howard, Vice President Revenue Cycle and CAHPS at HEALTHCAREfirst. “We are honored to be aligned with such high-performing agencies like Hendrick Hospice Care and we congratulate them on their success.”

Hendrick Hospice Care provides hospice and palliative care within a 65-mile radius, including the 13 counties surrounding Abilene.