Hendrick inpatient satisfaction measures are from Press Ganey surveys of patients during January - May 2008. For more than 20 years, Press Ganey has been working with healthcare organizations to improve patient satisfaction as a means to improve quality of healthcare. For more information about Press Ganey, visit www.pressganey.com.

Hendrick patient satisfaction measures are from Press Ganey surveys of patients during July - September 2007. United States averages are from the Center for Medicare and Medicaid HospitalCompare Web site, www.hospitalcompare.hhs.gov.