Patient Financial Resource Assistance

Everyone's healthcare needs are different. Whether you need a blood test or surgery, one thing is certain: medical care is expensive. If you are between jobs, not covered by health insurance or you are not sure how you will make the paycheck last to the end of the month, you could be eligible for resource assistance.

The Patient Financial Resource Assistance unit at Hendrick Medical Center can help you determine what it takes to pay your bill for hospital services. Financial Resource Assistance is a no-cost service to Hendrick patients and families. Counselors help cut through the frustrating red tape and assist you with the necessary paperwork. Based on household income, you can be eligible for the following programs:

• Medicaid–Hendrick has an on-site eligibility worker to determine if Medicaid is right for you.
• Medical Assistance Only (MAO)–This program can help pay for medical bills of deceased patients.
• Social Security/Disability–In 2005 more than 47 million Americans received more than $600 billion in Social Security benefits. Hendrick can help determine if you are eligible.
• CHIP–A low cost health plan for children
• County Indigent–Public funds for healthcare services are available to eligible residents through the counties, hospital districts and public hospitals in Texas.
• Uninsured Discount–Uninsured patients receive a 35% discount and those who agree to pay in advance can receive a 50% discount.
• Charity Care–Hendrick Medical Center offers financial assistance to our patients who show the inability to pay for hospital services. Two classifications are used for this program, Medical Indigence and Financial Indigence.

Hendrick encourages its patients to be involved with their healthcare and financial decisions. Please help us find out if you are eligible for assistance. Call a Resource Counselor at 325-670-4160.

Financial Resource Assistance Q&A
What if I do not have health insurance and cannot afford to pay for my hospital visit?
You could be eligible for one of many financial assistance programs. By meeting with a Resource Counselor you are taking the first step toward healthcare coverage.
Is there a charge for Financial Resource Counseling Services at Hendrick?
You will not be charged for your visit with the resource counselor.
How much paperwork is involved with financial assistance?
There is some paperwork involved with financial assistance, but Resource Counselors are there to help you complete the forms, answer questions and get the results you need in a timely manner. Some programs make it difficult to apply for assistance, but the Resource Counselors at Hendrick will help you cut through the red tape and support you and your family. Proof of income is required.
A member of my family died and was not covered by health insurance. Is there help paying for medical expenses?
Some programs may cover deceased family members. We encourage family members to contact a Resource Counselor as soon as possible to determine what programs may be available, because some of these programs have time limits. By providing your information, we can help you pay for deceased family healthcare.
What should I expect on my first visit with the Resource Counselor?
At Hendrick, you can expect high-quality service in a friendly setting. On your first visit, you will be asked questions regarding your general financial situation and your healthcare needs. The information you share is confidential, and the Resource Counselors will be sensitive and respectful to your situation.